Langley Air Force Base

  • 45 Nealy Ave, Wing A, Suite 114
  • Hampton, VA 23665
  • 757-764-2270

Customer Service Office's customer service hours are Monday, Tuesday, Thursday, Friday, from 7:30 a.m. to 4 p.m. (CAC priority from 7:30 to 9:30 a.m.) and Wednesdays 8:30 a.m. to 4 p.m. Walk-ins are accepted until 3 p.m.

The Awards and Decorations Office's customer service hours are Monday, Tuesday, Thursday, Friday, 8 a.m. to 3 p.m., and Wednesdays 8:30 a.m. to 3 p.m., and closed between 12 p.m. to 1 p.m., Monday through Friday.

Requests and documents can be e-mailed to 633 FSS/FSMPS Decorations

Support at 633mss.dpmpe.decsupport@us.af.mil.

The Official Passport Office is by appointment only. Walk-ins are accepted from 7:30 to 8:30 a.m., for Passport pickups and cancellations only.

Fort Eustis

  • 650 Monroe Ave, Room 123
  • Ft Eustis, VA 23604
  • 757-878-0948

Customer Service Office's customer service hours are Monday through Friday 8 a.m. to 4 p.m. (CAC priority from 8 to 9:30 a.m.). Walk-ins are accepted until 3 p.m.

All appointments are made online only. Please visit https://rapids-appointments.dmdc.osd.mil/appointment/default.aspx to make an appointment.

Please visit http://www.cac.mil/Portals/53/Documents/required_docs.pdf for information on identification and documentation requirements for ID card Issuance/Renewal and DEERS enrollments.

Other RAPIDS/DEERS Locations:

Please visit https://www.dmdc.osd.mil/rsl/ for locations and information on other RAPIDS/DEERS sites in the area. For service capability and hours of operation call ahead.

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